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This is the focal point for online support of our products. Please request additional information, suggest new features, and report problems on the support item. Please check the product help item for the latest information on that product.

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The following products are under active development.

Help for Personal Knowledge System

Help for My Knowledge Base

The following products are stable at the 1.3.1.8 level.

Help for Business Knowledge System

Help for Family Knowledge System

Help for Personal Reference Tracker

Help for Research Knowledge System

Help for Student Knowledge System

General Help topics

Problem reports:

• 07/17/08 User reported error msg "DIX123 File read failed". When click OK, there is another: "VBS116 Knowledge Node not found".
  • Symptom: When double-click or press Enter on Link 'current'.
  • Cause of failure: Current points to the current date. This date does not exist on sample Knowledge Base.
  • Circumvention: To add, go to sample, then notes. Most likely year 2008 is not present. While on the NoteDir.htx page, select from the menu, KwB Tools, Build, Build Note Topics. Change the File Name to Notes08.htx and press the OK button. The note files for year 2008 will be added to the Knowledge Base and the Links will be added to bottom of the NotesDir page. Note:you will not see them until you go back one page and then return.
  • Environment: Would fail in all environments.
  • Status: Under review.
  • Recommended Solution: Sample documentation to be expanded to include several future years in NTE Topic.
  
  

Note for installed users:

• Support Chat and the sample RSO Server are available on a limited basis as of 08/23/2007.
• Please schedule Support Chat and the sample RSO Server using Feedback.
• All Service packages have been refreshed to the 09/27/2004 ship level or later.
• Registered users may request the Microsoft Windows Voice support package using the Support Request Form if not available on your current level of Windows or shipped with your copy of the Knowledge System application.

General Help topics - History

Installation

• 06/12/03 User reported problem installing system in NT environment.
  • Symptom: Upon installation, application starts as requested. However, unable to start application a second time. There is no shortcut on the desktop and unable to locate in list of programs.
  • Cause of failure: Installing user did not have administrator authority.
  • Circumvention: Re-install as an administrator user.
  • Environment: Reported for Windows/NT - would fail in NT, 2000 and XP environments.
  • Status: Under review.
  • Recommended Solution: Package documentation to be expanded to inform installer of requirement.
  
  
• 12/23/02 User reported problem installing system in XP environment.
  • Symptom: Next button is not active on User Information screen requesting Name, Company and Serial.
  • Cause of failure: Company name is not entered by person installing the package. This is treated as a required field by InstallShield. Next key will become active if any character is present in field.
  • Circumvention: Enter either company, organization or family name in Company field.
  • Environment: Reported for Windows/XP - would fail in all environments.
  • Status: Package documentation improved for trial packages. Evaluating correction for inclusion in ship level packages.
  • Recommended Solution: Package documentation to be expanded to inform installer of requirement.

Use

• 10/03/00 Several users have suggested that a manual would be helpful. Current service levels now contain the manual in the sample knowledge base. Please provide feedback if additional information is required and if the manual is covering the correct information.

Problem reports:

• All reported application problems resolved in current ship and service level packages.

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